|Wednesday, April 14th 2004 2:36 PM||Ely Customers - Resolution:|
If you call Frontier at 1-800-921-8101 (option #6 I believe) They now are taking responsibility for the 235 long distance charges. They made 2 points clear with me:
#1: The Number will not be long distance in future
#2: Everyone who was billed, needs to call in to get fully credited
So in the future, once again as in the past, the Rangenet Dialup number will be a local call for Ely. It was just a mistake in frontiers billing that caused this huge headache. Once again everyone will get their money back, but they MUST CALL FRONTIER individually...